Faqs

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@diblun.com.

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  • Orders Questions
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Orders Questions

Answer: You can check the status of your order by logging into your account on our website and viewing your order history.
Answer: Orders are typically shipped within 1-3 business days after they are placed, unless the order includes pre-sale or pre-order items.
Answer: Shipping times vary depending on your location and the shipping method selected. Please refer to our shipping policy for estimated delivery times.
Answer: It depends on the status of your order. Please contact our customer service team as soon as possible if you need to make changes to your order.
Answer: Once your order has shipped, you will receive an email with tracking information. You can also log into your account on our website to view your order status and tracking information.
Answer: If you receive a damaged or defective product, please contact our customer service team to initiate a return or exchange.
Answer: It depends on the status of your order. Please contact our customer service team as soon as possible if you need to cancel your order.
Answer: You can view and print your invoice by logging into your account on our website and viewing your order history.
Answer: We accept a variety of payment methods, including credit cards, PayPal, and Apple Pay. Please refer to our payment policy for more information.
Answer: Our return policy varies depending on the product. Please refer to our return policy for specific details and instructions on how to initiate a return or exchange.

Pre Prder Questions

Answer: A pre-order is an option for customers to reserve a product before it is officially released or made available for sale.
Answer: During a pre-order, customers can place an order for a product that is not yet available for sale. The order will be processed and shipped once the product is released or made available.
Answer: Pre-order release dates vary depending on the product, but we will make every effort to ship your pre-order as soon as possible after the release date.
Answer: Yes, you can cancel your pre-order at any time before it is shipped. Please contact our customer service team to cancel your pre-order.
Answer: Yes, your payment will be processed at the time you place your pre-order.
Answer: If the release date of the pre-order product is delayed, we will notify you as soon as possible and provide you with an updated estimated release date.
Answer: Yes, you can change your shipping address for a pre-order at any time before it is shipped. Please contact our customer service team to update your shipping address.
Answer: It depends on the product and shipping method. If your pre-order includes other items, we may ship them together once the pre-order is available. However, if the pre-order is not available at the time of shipment, we may ship them separately.
Answer: Yes, you can return or exchange your pre-order in accordance with our standard return and exchange policy. Please contact our customer service team to initiate a return or exchange.
Answer: In the rare event that a pre-order product becomes unavailable, we will notify you as soon as possible and provide you with a full refund.
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