Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@diblun.com.
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Orders Questions
How can I check the status of my order?
Answer: You can check the status of your order by logging into your account on our website and viewing your order history.
When will my order be shipped?
Answer: Orders are typically shipped within 1-3 business days after they are placed, unless the order includes pre-sale or pre-order items.
How long will it take for me to receive my order?
Answer: Shipping times vary depending on your location and the shipping method selected. Please refer to our shipping policy for estimated delivery times.
Can I make changes to my order after it has been placed?
Answer: It depends on the status of your order. Please contact our customer service team as soon as possible if you need to make changes to your order.
How can I track my order?
Answer: Once your order has shipped, you will receive an email with tracking information. You can also log into your account on our website to view your order status and tracking information.
What if I receive a damaged or defective product?
Answer: If you receive a damaged or defective product, please contact our customer service team to initiate a return or exchange.
Can I cancel my order?
Answer: It depends on the status of your order. Please contact our customer service team as soon as possible if you need to cancel your order.
How can I get a copy of my invoice?
Answer: You can view and print your invoice by logging into your account on our website and viewing your order history.
What payment methods do you accept?
Answer: We accept a variety of payment methods, including credit cards, PayPal, and Apple Pay. Please refer to our payment policy for more information.
What is your return policy?
Answer: Our return policy varies depending on the product. Please refer to our return policy for specific details and instructions on how to initiate a return or exchange.
Pre Prder Questions
What is a pre-order?
Answer: A pre-order is an option for customers to reserve a product before it is officially released or made available for sale.
How does a pre-order work?
Answer: During a pre-order, customers can place an order for a product that is not yet available for sale. The order will be processed and shipped once the product is released or made available.
When will I receive my pre-order?
Answer: Pre-order release dates vary depending on the product, but we will make every effort to ship your pre-order as soon as possible after the release date.
Can I cancel my pre-order?
Answer: Yes, you can cancel your pre-order at any time before it is shipped. Please contact our customer service team to cancel your pre-order.
Will I be charged immediately for a pre-order?
Answer: Yes, your payment will be processed at the time you place your pre-order.
What if the release date of the pre-order product is delayed?
Answer: If the release date of the pre-order product is delayed, we will notify you as soon as possible and provide you with an updated estimated release date.
Can I change my shipping address for a pre-order?
Answer: Yes, you can change your shipping address for a pre-order at any time before it is shipped. Please contact our customer service team to update your shipping address.
Will my pre-order be shipped separately from my other items?
Answer: It depends on the product and shipping method. If your pre-order includes other items, we may ship them together once the pre-order is available. However, if the pre-order is not available at the time of shipment, we may ship them separately.
Can I return or exchange my pre-order?
Answer: Yes, you can return or exchange your pre-order in accordance with our standard return and exchange policy. Please contact our customer service team to initiate a return or exchange.
What happens if I pre-order a product that becomes unavailable?
Answer: In the rare event that a pre-order product becomes unavailable, we will notify you as soon as possible and provide you with a full refund.